Dear Customer, we would like to ask you to fill in the enclosed short questionnaire. The main reason for the need to obtain the required information is the effort to determine the needs of our customers as accurately as possible. We wish to pay greater attention to the area of customer satisfaction and use this to further improve our work and achieve an even better quality of our products and services. We believe that the evaluation of the responses obtained will provide us with valuable data for achieving our goal. Please answer all questions as carefully as possible with regard to your satisfaction with our products and services. For each answer, select from the submitted options the information that you think corresponds most accurately to reality.

Customer ID

Business Name: (required information)


Address: (required information)


Contact person: (required information)


e-mail: (required information)


Telephone: (required information)

Company rating

The share of deliveries of forgings, stampings and subassemblies from MSV Metal Studénka, a.s. (hereinafter referred to as MSV) in the total purchases of your company for the following products:
(Please tick the % share of MSV deliveries in the total purchases of your company in the given product range here.)
0-20%20-40%40-60%60-80%80-100%

Outlook for orders of forgings, stampings and subassemblies from MSV for 2025 compared to 2024:
(Please indicate the percentage of your expected increase or decrease in the volume of cooperation.)
increase by:   % or a decrease by:  %

Evaluation in terms of 14 criteria:
(From your point of view, evaluate the importance of each criterion by the number of points from 1 to 5, where 5 means the highest importance. At the same time, evaluate your satisfaction with the fulfillment of the given criterion by the MSV by the number of points from 1 to 10, where 10 points means maximum satisfaction.)

1. Overall quality of products.
Importance of the criterion 12345
MSV rating 12345678910

2. Completeness and diversity of the product portfolio .
Importance of the criterion 12345
MSV rating 12345678910

3. Satisfaction with the overall service .
Importance of the criterion 12345
MSV rating 12345678910

4. Satisfaction with the level of communication and manner of dealing.
Importance of the criterion 12345
MSV rating 12345678910

5. Speed, complexity and level of information provided.
Importance of the criterion 12345
MSV rating 12345678910

6. Satisfaction with the offered delivery dates.
Importance of the criterion 12345
MSV rating 12345678910

7. Level of fulfillment of agreed deadlines in time and quantity.
Importance of the criterion 12345
MSV rating 12345678910

8. Flexibility in responding to changes in customer requirements.
Importance of the criterion 12345
MSV rating 12345678910

9. Price of products .
Importance of the criterion 12345
MSV rating 12345678910

10. Satisfaction with the offered payment terms.
Importance of the criterion 12345
MSV rating 12345678910

11. Flexibility and level of solution in case of complaints.
Importance of the criterion 12345
MSV rating 12345678910

12. Satisfaction with packaging and method of protecting goods.
Importance of the criterion 12345
MSV rating 12345678910

13. Cooperation in product design and speed of sample delivery.
Importance of the criterion 12345
MSV rating 12345678910

14. Credibility and image of MSV as a manufacturer and supplier.
Importance of the criterion 12345
MSV rating 12345678910

What reasons led you to cooperate with MSV?
(Please tick one or more items)
quality of our products
price of our products
experience from previous cooperation with our company
references from another of our customers
lack of other options on the market with the product you requested
other reason
If you ticked ´other reason´, please specify:

How did you learn about our production capabilities?
(Please tick one or more items)
experience from previous cooperation with our company
your personal visits
getting a contact at a trade fair
references from another of our customers
internet
other source of information
If you ticked ´other source of information´, please specify:

What do you think should be improved at MSV?

Can you please tell us the names of suppliers who supply you with the same products as MSV?

What do you consider to be MSV's strongest point?

I agree to the processing of my personal data.

Thank you for taking the time to complete our questionnaire. We believe that the information provided will serve to meet our goal of maximum satisfaction of our customers. Send your answers using the " Submit " button to your e-mail address and to Jiri.Kuban@msvmetal.eu

Δ